Helpdesk / Deskside Support Engineer
CL Smart Sourcing LtdHong kongUpdate time: October 7,2020
Job Description

Duties:

  • To perform all duties related to roll-out of Windows 10
  • To install PC hardware (e.g. PC, printer, RAM, hard disk, DVD drive, Chinese inputting device, sound card, etc.) and software, and set up multi-media equipment at various offices
  • To perform function tests on the installed software and demonstrate basic functions to end-users
  • To provide telephone and on-site helpdesk services to end-users, and trouble-shoot problems on PCs and computer equipment
  • To assist in providing user support for general office automation systems (e.g. Lotus Notes client, Windows 7/8/10, MS Office, Internet Explorer, etc.)
  • To assist in testing new hardware and software products
  • To conduct IT inventory stocktake and relevant duties

 

Requirements:

  • F.5 or above in Computer Science, Information Technology
  • At least 2 years of experience working in IT industry
  • Knowledge of Windows XP, 7, 10 and Windows based applications (i.e. MS office)
  • Good communication and interpersonal skills and positive service attitude

 

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