Responsibilities:

• Provide Helpdesk Service to end users from receiving IT related incidents and requests.
• Receive and handle calls in accordance with procedures for priority handling, including logging incoming calls, verifying caller’s identity and associated information, initial diagnosis, etc., (Follow process and procedure manuals)
• Provide first line determination and resolution to resolve / fulfill end users incidents / service requests, including:

• Basic usage advice on the supported applications and systems related PC usage;
• Technical support assistance for enquiries relating to the features, functions and usage of all PC and related equipment and application systems through remote management tools;
• If the incidents / service requests cannot be resolved / fulfilled by First Line Resolution, dispatch or escalate the calls to designated support teams (including third party vendors).
• Log all end users calls and tracks the status until resolution in the call logging system and prepare regular report to team supervisor 

Requirements: 

• Higher diploma holders or above in Computer Studies or related subjects;
• 1 year or above working experience in technical support field; with basic knowledge in IT is also welcomed to apply
• With IT professional certs preferred; but not essential 
• Self-motivated, proactive and customer focus attitude;
• Able to work independently and cooperate with other parties;
• Good command of both written and spoken English, Cantonese and Mandarin
• Fresh graduate is also welcome (Junior Service Desk Specialist)
• DAY OR AFTERNOON SHIFT ONLY (NO OVERNIGHT)

Interested parties, please click "Apply Now" send your detail resume and expected salary

All information gathered will be treated in strict confidence and used for recruitment related purposed only.