Job Responsibilities

• Assist in the Team Lead to monitor / mentor a team of IT Helpdesk Engineers (6 members)
• Perform system operation & maintain IT/ Service Desk Team procedures
• Control data backup and restoration.
• Conduct daily walkthroughs and routine checking of the computing services.
• Daily support the operational tasks, routine reports and documentation works
• Perform the change and configuration management.
• Meet the corresponding service level agreement (SLA)
• Develop and maintain operational procedures and performance statistics for all computer systems.
• Collect users' requirement and regular meeting with clients 

Job Requirements

• Diploma or above in in IT or related disciplines
• 4-6 years experience preferably in Information Technology (Service Desk / Call Centre / Data Centre) field
• Sound knowledge with technical background 
• With ITIL knowledge 
• Working experience in incident management, service requests, problem resolving and change Management
• Good interpersonal communication skill
• Responsible and mature, have a sense of ownership
• Excellent communication and presentation skills 
• Candidate with less experience will be considered as Service Desk Specialist

Interested parties, please send your detail resume and expected salary DIRECTLY to talent(a)techone.com.hk or by WhatsApp: https://wa.me/85263605600

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