Responsibilities:

• Perform and monitor the helpdesk services of the group 
• Advise and monitor the team to provide technical assistance over the phone or email to customers
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel or onsite engineers

Requirements:

• Diploma or above in Computer Science or equivalent
• At least 2-4 years of helpdesk experience / service-desk / IT support 
• Technical skills in various Server, PC, Windows OS, AD administration, hardware and peripherals
• Good leadership, management and communication skills
• Open mind and easy to adapt changes 
• Customer-oriented, resourceful, proactive to provide solutions and good communication skills
• Priority will be given to those who have team leading experience
• Without leadership expensive but solid experience in helpdesk / service desk / customer service will be considered 

Interested parties, please send your detail resume and expected salary to talent(a)techone.com.hk by WhatsApp to https://wa.me/85263605600

All information gathered will be treated in strict confidence and used for recruitment related purposed only.