Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Working with Service Desk System
• Create/Update/ Follow ups of Cases on Daily basis
• Walk customer through problem-solving process
• Run diagnostic programs to resolve problems
• Follow up with customers to ensure issue have been resolved
• Keep Tickets / Cases up to date on daily basis/ Provide Reports
  
  

Requirements:

• High Diploma or above in Computer Studies or related discipline
• At least 2 years relevant working experience with helpdesk (Ticket Systems) will be highly preferred
• Areas of expertise required:
  • Desktop/Laptop Hardware and Configurations
  • Windows 7, 8, 10 and familiar with MAC OS
  • Microsoft office Apps, MS Outlook Experience Troubleshooter
  • Network protocols is a must / Practical knowledge of TCP/IP/DHCP/DNS
  • Client/server, MS Windows Domain Environment
  • Microsoft Exchange Email Client/Server Communications knowledge is must
  • Troubleshooting skills for Desktop/WIFI/printers/office applications
• Self-motivated, good customer services and capable to work under pressure
• Good command in written and spoken English and Cantonese
  
• Fluent Mandarin

Benefits:

• We offer attractive remuneration package to right candidate
• 5 days working week
• Year End Double Pay
  
  

How to Apply

Interested candidates, please send full resume with expected salary by clicking 立即申請

All applications received will be used strictly for selection purposes only.