Dual Layer IT Solutions Limited is well established and a leading IT consulting company based in Hong Kong.

We are seeking high caliber professionals to fill the following position. Dual Layer is equal opportunity employer and welcomes applicants from different ethnicity background fitting job description.

For more information, please visit our website www.duallayerit.com

www.duallayerit.com

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Working with Service Desk System

Create/Update/ Follow ups of Cases on Daily basis

Walk customer through problem-solving process

Run diagnostic programs to resolve problems

Follow up with customers to ensure issue have been resolved

Keep Tickets / Cases up to date on daily basis/ Provide Reports

Requirements :
High Diploma or above in Electronic or Computer Engineering / Computer Studies or related discipline

At least 2 years relevant working experience with helpdesk (Ticket Systems) will be highly preferred

Areas of expertise required:
Desktop/Laptop Hardware and Configurations

Windows 7, 8, 10 and familiar with MAC OS

Microsoft office Apps, MS Outlook Experience Troubleshooter

Network protocols is a must / Practical knowledge of TCP/IP/DHCP/DNS

Client/server, MS Windows Domain Environment

Microsoft Exchange Email Client/Server Communications knowledge is must

Troubleshooting skills for Desktop/WIFI/printers/office applications

Self-motivated, good customer services and capable to work under pressure

Good command in written and spoken English and Cantonese is an advantage

Strong in developing relationship with customers, partners

Benefits :
We offer attractive remuneration package to right candidate

5 days working week

Year End Bonus

How to Apply

Interested candidates, please send full resume with expected salary by clicking Apply Now

All applications received will be used strictly for selection purposes only.