Job Duties:

• Providing technical on-site, face to face VIP IT support, including installation, PC troubleshooting, problem resolution and maintenance
• Have extensive VIP support experience
• Excellent client facing experience
• Have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
• Responds to customer questions regarding operation and malfunctions.
• Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
  
  

Job Requirements:

• Diploma/ Higher Diploma or above, preferably in Computer Science/ Information Technology
• At least 3-5 years or above relevant experience in IT support
• Fluent English is a must
• Self-motivated, strong problem solving and good communication skill
• Good communication skill and willing to teamwork
• HK Permanent Resident is required