Job title: Helpdesk Technician

Report to: Team Leader/ IT Manager

About our Company:

Lufthansa Technik Shenzhen Co., Ltd.is a joint venture invested by Lufthansa Technik AG, Germany (80%), Beijing Kailan Aviation Technology Co. (20%).

As a high-tech company, we offer our employees inspiring challenges, responsible tasks with a continuous view to the future of fascinating aviation technology.

Being part of the world-leading Lufthansa Technik Group with 30.000 employees in 50 locations worldwide, we can offer profound know-how and a wide range of technical capabilities in aircraft-MRO. Our company located in Shenzhen with its 600 employees is dedicated to provide state-of-the-art Maintenance-Repair-Overhaul (MRO) services to our various customers mainly from the Asia-Pacific region.

About this Job:

Support all the personnel or shared IT assets and employees to make sure that use have a high quality personnel IT working environment. Solve the incident once it happened;

Install, configure, maintain and replace the PC client to ensure all PC client operation smoothly;

• Install and configure the system of PC clients.

• Install, management and maintain software of PC clients.

• Fix the hardware or solve software issues of the PC clients.

• Coordinate and cooperate with vendors to resolve hardware problem.

Operate the IT helpdesk to accept, record, distribute and close the IT request to make a quick respond to employees’ request and provide professional IT support by:

• Provide the technical support for employees on PC hardware or software create Email account and resolve relevant problem.

• Create the assess right of users.

• Daily maintenance of printer and scanner and other IT assets in meeting rooms.

Management of IT resources to prevent loss by:

• Manage the IT spares warehouse.

• Maintain the IT assets list.

Test new application system and new software availability to ensure all new system or software could be configured on PC;

Take over other tasks as assigned by IT manager.

Requirements:

If the following describes you, please apply!

• Bachelor degree or above,

• 2 years of helpdesk or technical support.

• English fluency

• ITIL foundation required

• Excellent communication skill; Teamwork spirit; Strong sense of responsibilities

Our offer:

We can offer you the chance to work in an international company and to gather valuable experiences in a fast changing environment.

Our benefits confirmed by employees:

• Fixed Annual bonus / Individual Performance bonus / Company bonus

• Pension, medical and industrial accident insurances for all employees according to the law

• Discounts for several hotels in China and other countries

• Flight ticket discounts for standby tickets (only for international flights)

• Health check

• Staff club: Sport activities and birthday celebration

• Hot temperature allowance

• Company events

• Company shuttle bus and Car park

• Housing Fund

• Housing allowance

• Travel allowance

• Festival allowance

• Canteen, and meal allowance

• Flexible working time

• Increasing annual leave (starting with 10 days)

上班地址：深圳宝安国际机场汉莎基地