Key Accountabilities (Tasks & Responsibilities)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Write training manuals.

• Train computer users.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Clean up computers.

• Run diagnostic programs to resolve problems

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Gain feedback from customers about computer usage.

• Run reports to determine malfunctions that continue to occur.

Qualification & Competencies

Education / Qualification

• Bachelor’s Degree in Computer Science, Telecommunications, or related field.

• 1-to-4 years of total experience as an IT Helpdesk.

• Strong computer skills and the ability to troubleshoot and diagnose problems

• Familarity with both PC hardware and software, experience with network repairs and analysis

• Good customer service skills

• Ability to communicate effectively to help customers fix their issues and fell satisfied with the experience

• Writing and editting skills to aid in writing and updating manuals

• Education in computer repairs and how to trouble shoot problems

• Specific knowledge of other required computer systems for different work environments

• Degree from a university or technical school is preferred

• Good communication skills and Good command of English is highly preferable

• Detail oriented, methodically working, stringent

• Ability for own responsible activities and flexibility in daily work

• Open for other cultural thinking

• Open for changing processes and always open for improvement
  

上班地址：金城镇工业园

SCHWEIZER ELECTRONIC AG公司，成立于1849年，是一家专门从事高端印刷电路板（PCB）设计与制造的德国中型企业。位于德国施兰贝格市的总部生产基地，Schweizer已建设成为一家“同类***”的技术型公司，为汽车、工业和航空工业提供创新的解决方案，也是全球一流的高科技企业。自1989年起，Schweizer陆续在德国斯图加特证券交易所（股票代码：SCE）和法兰克福证券交易所（股票代码：ISIN DE 000515623）上市，现已是欧洲第三大PCB生产商，且成为全球前15位***汽车PCB供应商。主要客户是一流汽车和航空零部件制造商。
胜伟策电子（江苏）有限公司的投资方是：德国SCHWEIZER ELECTRONIC AG。公司厂址位于江苏省常州市金坛区。我司从事嵌入式封装电路板的研发、生产与销售。项目占地面积214亩，计划总投资2.7亿美元，一期投资1.8亿美元。新增建筑面积13.4万平方米。