Hospitality Coordinator 
As a Hospitality Coordinator with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued. 

Summary of Responsibilities: 
Reporting to the Food and Beeverage Manager, responsibilities and essential job functions include but are not limited to the following: 
• Consistently offer a professional, friendly greeting and engaging service 
• Understand the Server’s tasks in the outlet 
• Understand shift end reports in the outlet and the POS system 

• Greet guests and escort them to their assigned table
• Assist guests regarding food and beverage menu items in an informative and helpful way 

• Maintaining menus by printing updated copies and wiping down dirty menu jackets

• Answer phones

• Use OpenTable to make/change restaurant reservations

• Call guests to confirm/cancel restaurant reservations

• Answer emails and phones about restaurant inquiries

• Coat check responsibilities

• Liason between hotel and restaurant – help direct guests and answer questions

• Have knowledge of all menu items, garnishes, contents and preparation methods 
• Follow outlet policies, procedures and service standards 
• Follow all safety and sanitation policies when handling food and beverage 
• Other duties as assigned 

Qualifications: 
•Previous service experience an asset 
•Previous Point of Sale System experience an asset 
•Excellent communication and organizational skills 
•Strong interpersonal and problem solving abilities 
•Highly responsible & reliable 
•Ability to work well under pressure in a fast paced environment 
•Ability to work cohesively as part of a team 
•Ability to focus attention on guest needs, remaining calm and courteous at all times 

Physical Aspects of Position (include but are not limited to): 
•Constant standing and walking throughout shift 
•Occasional lifting and carrying up to 20 lbs 
•Occasional kneeling, pushing, pulling 
•Occasional ascending or descending ladders, stairs and ramps 

Visa Requirements: Must be legally authorized to work in the United States. 

ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!