Here at YCC, we offer our Hospitality Program in locations all over China in the very best internationally recognized 5 star hotels. We are currently recruiting for the position of Guest Relations Officer in the following location：Anhui province

The Role
• Provide prompt, courteous and efficient customer service.
• Manage customer satisfaction while working as a key member of a team.
• Welcome all guests and verify reservations with VIP’s and standard guests.
• Handle associated clerical duties such as updating guest information in the computer, making reservations and copying registry documents.
• Offer reasonable solutions to customer complaints.
• Tasks given directly to you by department or General Manager.

Requirements and Additional Information:
• Girls only
• Fluent in English, basic Mandarin is a major plus.
• Excellent customer service skills, previous working experience are a major plus.
• Friendly and professional demeanour towards colleagues and guests.
• Positive, consistently hospitable attitude.

The Benefits:
• Free Accommodation (with free wifi access)
• Free meals
• 5000-6000RMB