The Host, Premium Marketing & Loyalty Marketing (Counter) is responsible to operate the players’ club and casino promotion counters. They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards. All dealings with both external and internal customers must be efficient, effective and professional at all times.

PRIMARY RESPONSIBILITIES:

• Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
• Recruit and register players to the COD Membership Loyalty Program. Promote benefits and offers
• Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption
• Ensure and maintain a quality database and reach daily recruitment targets
• Assess and identify the appropriate endorsements of complimentaries; food and beverages, services and miscilaneous items
• Assist members’ with transportation, F&B, entertainment related arrangements in accordance with established standard operating procedures
• Maintain a quick response time to all calls to the members’ hotline
• Fulfil daily documentation and reports accurately in accordance to operations
• Provide assistance and support to liaising departments
• Provide access control at High Limit Podiums

KEY PERFORMANCE INDICATORS:

As agreed with the Company

QUALIFICATIONS:

Experience

• One year or above relevant experience in customer services field.

Education

• High School Graduate Preferred

Skills / Competencies

• Willing to work on shifts, Flexible and accommodating
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances.
• High adaptability to various assigned job tasks
• Computer literate.
• Excellent interpersonal and communication skills in and Cantonese essential, Mandarin highly regarded.
• Ability to work under pressure, energetic and enthusiastic.
• Possesses strong time management skills.
• Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
• Must be able to tolerate second hand smoke