Host in Notch8 Restaurant & Bar (0-40 hrs)
You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive! With a luxurious and contemporary design inspired by the romance of travel in the 1930’s, Notch8 Restaurant & Bar brings a new era of glamour to the lobby of Fairmont Hotel Vancouver. Named after a train’s top speed, achieved only by the most skilled conductors, the restaurant pays homage to the hotel’s storied history and legacy as a luxury hotel along the Canadian Pacific Railway. 

Our Culture & Benefits:

• An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
• The opportunity to have fun at work and work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• A competitive rate starting at $15.66 per hour (plus gratuities) increasing to $19.57 after successful completion of a probationary period
• Bi-annual increases and the opportunity to learn, grow and develop your talent
• A complimentary meal during your shift through our Colleague Dining Program
• A travel reimbursement program for a TransLink monthly pass
• An extensive benefits package including medical, dental, vision, life and disability insurance
• A company-matched pension plan and ability to enroll in the ACCOR group registered retirement savings plan (RRSP)
• 10 days of paid vacation earned each calendar year and increasing with length of service
• One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted programs and courses through eCornell
• The opportunity to develop your talent, grow your career, and transfer to other hotels after only one year of employment
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

What you will be doing:

• Consistently offering a professional and friendly greeting, and provide proactive and engaging guest service
• Assisting guests with menu items in an informative, engaging and helpful way
• Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
• Having full knowledge of beverage lists and promotions, menu items and preparation methods
• Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
• Being aware of guests’ dietary restrictions and allergies and ensuring proper communication between team
• Being knowledgeable of current promotions and loyalty program offerings
• Following all outlet policies, procedures and service standards
• Following all safety and sanitation policies when handling food and beverage
• All other duties as assigned

Your experience and skills include:

• Service focused personality is essential and previous experience working in a high-volume restaurant is preferred
• Previous experience working in a luxury hotel environment an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong communication, interpersonal and problem-solving skills
• Proven ability to multi-task and manage multiple priorities at once
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Highly responsible and reliable with impeccable grooming and professionalism
• Knowledge of wine, spirits, beer, cocktails, and specialty coffees an asset
• Valid Serving It Right Certification
• Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
• Ability to speak and understand English with professional working proficiency

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent ascending or descending ladders, stairs and ramps
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing and pulling

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Successful candidate must already possess valid working authorization for Canada. Hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS