Job description

First opened as Townhouses and later used as a boarding house in 1858 at No 10 Queen Square by local builder Soloman Francis. It was later re-opened with much celebration as the Francis Private Hotel in 1884

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing MGallery is choosing to live and experience Stories that Stay.

Our Mission is to provide Memorable Moments and create lasting connections to our guests. Our culture runs on pride, we are proud of our heritage and we are passionate about what we do.

This role is an excellent development opportunity for someone looking to progress their career in hospitality.

Our Package

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Recommend a Friend Incentive

Complimentary Free Night Stay's in the UK

Special Hotel Rates for Luxury Hotels within the Accor Group, including Fairmont and Sofitel Hotels.

Employer Assistance Program

Complimentary Birthday Bonus Break

Day off on Birthday

Health Care Cash Plans

Ability to make a difference through our Corporate Social Responsibility activities

Our Ideal Candidate

We are looking for a warm and welcoming Concierge to join our vibrant and fun front office team. You will be the first to greet our arriving guests so will be immaculately presented, a warm and friendly presence and maintain high levels of customer service.

A Concierge working with The Francis - MGallery Bath will be fit as the the role is physically demanding. They will always provide exceptional service to our guests, adhering to brand standards at all times. Our ideal talent will preferably possess the following attributes:

· Previous experience in a luxury hotel is desired

· Positive attitude and great communication skills

· Committed to delivering exceptional service

· Impeccable presentation standards

· Competent level of IT proficiency, including the use of Opera/Oracle PMS is desirable

· Drivers license for valet parking guests' vehicles

The Role

· Welcoming guests to the hotel

· Have great knowledge of restaurants and attractions in order to advise guests

· Responsible for the hotel and occupants, handling complaints as necessary

· Assist guests with luggage

· Park guests' vehicles

· Communicates and cooperates with the other hotel departments, ensuring information is passed on as necessary

· Always delivering outstanding quality standards. You'll have a passion for delivering memorable moments through your service.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS