The Hotel Manager role requires a strong operational background. The position has active participation in the profit maximization, guest satisfaction, revenue, and operational effectiveness. The Hotel Manager analyzes financial and operating information to achieve budgeted labor, supplies, materials, and other cost standards. The Hotel Manager possesses strong working knowledge of all areas of the hotel, has experience making critical decisions with a proven track record of managing, motivating, and leading a full-service hotel team. Prior Hilton experience mandatory.

Responsibilities:

- Manage all aspects of the hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.

- Develop and implement strategies to maximize revenue and minimize costs, while maintaining high standards of service and guest satisfaction.

- Recruit, train, and supervise hotel staff, ensuring that they are well-equipped to provide exceptional customer service.

- Monitor and evaluate the performance of staff members, providing feedback and coaching as necessary.

- Maintain a safe and secure environment for guests and employees, adhering to all health and safety regulations.

- Handle guest complaints and resolve any issues that may arise, ensuring that guests' needs are met in a timely and satisfactory manner.

- Collaborate with other departments within the hotel, such as sales and marketing, to promote the hotel and attract new guests.

- Stay updated on industry trends and best practices, implementing new strategies and initiatives to enhance the hotel's reputation and profitability.

Qualifications:

Knowledge/Education/Experience: At least (4) four years as Hotel Manager or Assistant General Manager. At least one year with Hilton Brand. College degree preferred. Experience in hiring, training, supervision, forecasting, budget preparation, and cost control in expense management and labor. Proficient in training, coaching, and counseling. Possesses strong organizational, written, and verbal skills. Must have a strong leadership, high customer service, and relationship building skills.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize, and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to work long hours, 5 or 6 days a week. Dependable.

Physical Requirements: Frequently walking indoors, outdoors, up and down stairs, standing, and sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at, and below shoulder level. Lifting and carrying unassisted up to 20 pounds.

Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Friendly and courteous to guests and fellow team members at all times.

Supervisory Responsibility: Overall responsibility for operational and financial success of the Rooms Departments of the hotel.

Independent Judgment Used: Frequently within the guidelines established by management and to the extent of operating within Pacifica Hotels policies and procedures.

Working Conditions/Environment: Access to entire exterior and interior of property

If you are a highly motivated and results-oriented individual with a passion for delivering exceptional service, we would love to hear from you. Join our team as a Hotel Manager and contribute to the success of our hotel. Apply now!

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Salary Range: $85,000-$90,000/year