First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

• Helps encourage customer loyalty by building friendly, personalized relationships

• Anticipates guests' needs and takes them into consideration

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Handles phone calls

• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team

• Handles e-mails

·        Previous experience in similar role is preferable.

·        Friendly, approachable with excellent customer service skills.

·        Flexibility in working hours essential

·        Basic IT skills

·        Full training provided

·        Hourly rate of £9.50

·        Discounts in Accor properties worldwide

·        Free stays at AccorHotels UK & Ireland

·        Friends & Family vouchers

·        Additional holidays with service

·        Pension Scheme

·        Cycle to work Scheme