JOB SUMMARY

Pine Cliffs, a Luxury Collection Resort, Algarve is looking for a Hotel & Resort Manager to lead operations including Rooms & F&B. This key Executive committee position reports directly to the Complex General Manager.

Pine Cliffs Resort is the leading and award-winning Luxury Resort in Europe, a hidden prime seafront location on the coastline of the Algarve, Portugal.

It is an all integrated Complex / Resort with different options of accommodation including 3 Luxury Collection properties (Pine Cliffs Hotel, Pine Cliffs Ocean Suites & SPA, Pine Cliffs Residence) and 4 un-branded properties with a total of 800+ units, all managed by Marriott International.

The Resort offers extensive leisure facilities from sporting variety in the form of golf, tennis, paddle, football, pools and water sports, to culinary diversity, reflected in a range of international and local cuisines (11 outlets). From the 7000 square meters Porto Pirata, the children's village for younger guests, to Serenity Spa - The Art of Well Being, Hairstyle beauty salon, health club, shops and boutiques for holidaying adults and families.

In addition, Pine Cliffs Resort has the capacity to host groups up to 1.000 delegates, and offer an out of the box experience for them though the great variety of outdoor venues, the largest being 4,500m2 (48,437 ft2).

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.  Areas of responsibility include Front Office, Guest Relations, Concierge, Health & Safety, Residential, Business Center, Retails, Leisure & Sports, Golf, Housekeeping, Security/Loss Prevention, Landscaping, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.  Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.  As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE 

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel

and Restaurant Management, or related major; 8 years’ experience in the

management operations in an Executive Committee position or related

professional area.

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant

Management, or related major; 6 years’ experience in the management

operations in an Executive Committee position related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

-Keeps operations team focused on the critical components of operations to

drive guest satisfaction and the desired financial results.

-Ensures that all operational areas have an atmosphere that is conducive to the

overall guest experience.

-Reviews financial reports and statements to determine how Operations is

performing against budget.

-Ensures capital expenditure funds are being used to address the priorities

outlined in the service strategy.

-Works with direct reports to determine areas of concern and establishing ways

to improve the departments’ financial performance.

-Strives to maintain profit margins without compromising guest or employee

satisfaction.

-Identifies and analyzes operational challenges and facilitates the development

of solutions to prevent reoccurrence.

-Coaches and supports operations team to effectively manage occupancy &

rate, wages and controllable expenses.

-Reviews payroll reports and compares budgeted wages to actual wages,

coaching direct reports to address problem areas and holds team accountable

for results.

-Develops an operational strategy that is aligned with the brand’s business

strategy and leads its execution.

-Makes and executes key decisions to keep property moving forward towards

achievement of goals.

Managing Property Operations

-Strives to improve service performance.

-Communicates a clear and consistent message regarding operational goals to

produce desired results on a continuous basis.

-Ensures brand and regional business initiatives are implemented and

communicates follow-up actions to team as necessary.

-Ensures core elements of the service strategy are in place to produce the

desired results.

-Tours building on a regular basis speaking with employees and guests to

understand business needs and assess operational opportunities.

Leading Property Operations Teams

-Establishes a vision for product and service delivery on property.

-Champions the brand’s service vision for product and service delivery and

ensuring alignment amongst the property leadership team.

-Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

-Observes service behaviors of employees and providing feedback to

individuals and/or managers.

-Hires operations management team members who demonstrate strong

functional expertise, creativity and entrepreneurial leadership to meet the

business needs of the operation.

-Conducts annual performance appraisals with direct reports according to

Standard Operating Procedures.

-Utilizes an “open door” policy and reviewing employee satisfaction results to

identify and address employee problems or concerns.

-Stays knowledgeable of leadership talent in the property.

-Fosters employee commitment to providing excellent service, participating in

daily stand-up meetings and models desired service behaviors in all interactions

with guests and employees.

MANAGEMENT COMPETENCIES

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. 

Managing Execution

• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

• Business Acumen - Understanding and utilizing business information (e.g., data used in the Marriott Balanced Scorecard related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.