Each ibis Styles hotel has a story, and we are seeking people who are genuine, friendly, thoughtful and resourceful to help us tell it. Someone who put people at the heart of everything they do, and who will embrace the distinctiveness associated with an ibis Styles property.

We are looking a part time Hotel Team Member (Nights) to join our dynamic hotel team at the ibis Styles Birmingham NEC and Airport.

Officially known as a Guest Service Assistant (GSA), you will be the beating heart of our hotel. You’ll be responsible for welcoming and processing all of the late arrival guests to the hotel, dealing with any last-minute reservations and most likely some early morning departures too. You’ll also be responsible for the comfort of all our guests especially throughout the night and provide continuity of service for Front Office over a period of 24 hours.

You’ll need to be great at juggling tasks and turning your hand to many different things, even in the small hours of the morning. We’re looking for an individual who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.

Our culture is focused on being friendly, thoughtful and resourceful to create a memorable stay for our guests. Passion and personality come naturally to our GSAs and gives them a special connection to our guests and the rest of the team.

There is no specific education or qualification requirements for this job, but it would be advantageous if you have previously worked in a customer-facing role and have some of the following preferred skills;

• articulate and communicative
• numerate
• good interpersonal skills
• organised and systematic
• concerned with quality of product and service
• computer literate
• team worker
• flexibility in your work pattern

If you think you’re the person we’re looking for, please send your CV, and any other relevant documentation, to our General Manager, Carla Cole.

Part-time hours: 32 per week

Job Types: Part-time, Permanent

Salary: £9.50 per hour