Responsibilities:

• Provide quality customer services and handle customer inquiries via phone
• Handle inbound calls of the Customer Services Hotline and follow up with ongoing cases
• Deal with customers’ complaints when necessary
• Transfer customers calls to other relevant departments

Requirements:

• Higher Diploma or above
• Prior hotline service experience; banking or finance industry will be in advantage
• Fluent in English, Cantonese and Putonghua
• Good telephone etiquette
• Strong sense of customer orientation with good problem-solving abilities, attention to details

Interested parties please press APPLY for application, you may also submit a copy of your updated CV to Zoe Ma 6331 9760 / 3702 3826 oe 立即申請