Housekeeping Administrative Manager
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues. 

As a member of our leadership team, you will be responsible for creating the optimal employee experience for our colleagues to ensure they feel: valued, free, and engaged in their team. It will be your responsibility to not only lead others, but also yourself and the business.

As an Emerging Leader, you will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

Maintain a close relationship with all other departments to adhere to company policies and procedures; to assist in the implementation of short and long term objectives; to be knowledgeable of the daily operation of the Housekeeping Department.

• Leads and coaches the Housekeeping team towards achieving exceptional levels of guest service and employee satisfaction results, through the application of all Corporate and property standards and policies
• Assign all of the guest rooms to the room attendants through the Rex system
• Monitoring Property Manager in assigning rooms, out of service/order rooms, room moves, occupancy changes
• Creating and dispatching all Housekeeping requests utilizing both Royal Service Manager as well as Synergy
• Constant monitoring of the Royal Service Manager program
• Answer all calls according to brand standards
• Ensure guest calls are handled immediately
• Liaise and maintain a close relationship with all departments throughout the hotel
• Consistently monitor the queue, discrepant, VIP rooms and other rooms of note for the day
• Help to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achieved
• Handling guest complaints and follows through on actions required
• Forming a strong relationship with the Union and the departmental shop stewards
• Ensuring accurate accident reporting by the Laundry leadership team
• Adjust staffing based on changing occupancies and communicate with staff
• Responding to emails addressed to the general housekeeping department
• Read Pass on’s to take note of any special instructions for the day
• Print arrival/traces reports 
• Any other duties as assigned by management

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Hotel Management/Hospitality & Tourism degree or equivalent diploma is an asset
• Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook 
• Hours need to be flexible to accommodate to operational needs; Will be required to work weekends and some evenings
• A minimum of 1-2 Years of experience as a Housekeeping Supervisor or Royal Service Agent with proven results –Operational Excellence, Colleague Engagement and Financial

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting, carrying, pushing and pulling up to 30 lbs
• Frequent work above shoulder height is required
• Frequent kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Your team and working environment

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS