Housekeeping Assistant Manager

Our Hotel

Novotel and Ibis Melbourne Central is a dual branded hotel with 472 rooms conveniently located in the CBD.

We have a tight knit culture of collaboration between departments. Our housekeeping team is a very diverse and dynamic team, always looking for opportunities to exceed our guests’ expectations.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

About you

As a ‘hands on’ and guest-obsessed leader, you will inspire our team of Housekeeping professionals to exceed guest expectations through exceptional service. We are looking for an empathetic leader with strong communication skills, someone energetic, result-oriented and prepared to face challenges.

If you work well under pressure, have the ability to balance multiple priorities and are passionate about delivering high housekeeping standards, this is the role for you!

What you will be doing?

• Working with the Executive Housekeeper to ensure the professional and cost effective running of the Housekeeping department achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the hotel. 
• Assist with the preparation of weekly staffing schedules, monitoring staff attendance and labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
• In the absence of the Executive Housekeeper you will be responsible for acting as the Department Manager.
• Handle or resolve all guest complaints and establish amicable relations with guests of the hotel and look after their needs and comforts at all times.

What is in it for you?

• You will have the opportunity to build your skills and expertise to reach your potential and personal goals.
• Complimentary dry cleaning.
• Employee benefit card offering discounted rates in Accor worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.