Primary Responsibilities

Operation

·       Attend daily briefings and takes on daily assigned tasks

·       Understand the difference in guest levels (VIPs) and Room Categories

·       Clean and maintain areas of responsibility according to standards and procedures

·       Replenish guest supplies and ensure that guests requests are promptly attended to

·       Report damage or malfunction in hotel rooms/areas to Supervisor

·       Maintain equipment in a proper state of cleanliness

·       Maintain a section room report as well as a daily productivity report

·       Reports lost and found articles to the housekeeping office immediately

·       Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

·       Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

·       Record room status in allocated section accurately

·       Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

·       Be well versed in hotel fire & life safety/emergency procedures

·       Attend all briefings, meetings and trainings as assigned by management

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the assigned by the Management

·       Establish and maintain effective employee working relationships

Knowledge and Experience

·       Secondary school education

·       Good oral proficiency in English language, Malay

·       Minimum 3 years of experience in a similar capacity

·       Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

·       Ability to multi-task, work well in stressful & high-pressure situations

·       A team player & builder

·       A motivator & self-starter