With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Housekeeping Clerk is responsible for the day to day administrations, cooperating with the Housekeeping team and other departments in terms of guest service.

What will I be doing?

As the Housekeeping Clerk, you will be responsible for performing the following tasks to the highest standards:

• Log all calls and distribute tasks to relevant team members / departments.

• Assist the Assistant Executive Housekeeper with Housekeeping’s store management.

• Submit the purchase order to maintain housekeeping supplies at par levels.

• Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc.

• Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them.

• Ensure the safety of keys and work phone during operation.

• Sign in at the start of a shift and sign out at the end of the shift.

• Manage all lost and found items, records, storage and issue management, following standard procedures.

• Handle the department’s records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc.

• File all Housekeeping documents properly.

• Assist the Assistant Executive Housekeeper with monthly tracking records where required.

• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.

• Perform any duties assigned by the Management team deemed necessary.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

希尔顿在全球100多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。

客房文员负责部门日常行政工作，及在为宾客的服务过程中与本部门以及酒店相关部门的协作沟通。

我的具体职责是什么 ?

作为酒店客房文员，您将应以最高标准完成以下任务:

•记录所有来电，并且将相应的任务分配给相关同事或者部门。

•协助行政副管家完成客房部仓库的工作。

•根据部门需求，合理申购相应物资，储备保持充足的备品。

•帮助客房服务员和楼层主管处理有关宾客需求、问题及房间状态的询问。

•出席客房服务员例会，确保相关信息上传下达至楼层主管和其他同事。

•保证营运中钥匙和工作手机的安全使用，并且做到工作开始前签出以及工作结束后签入及核对。

•根据规范制度记录失物招领，并且根据标准保持记录完整、储存得当以及有序分发等。

•如有需要，协助部门处理部门的每月考勤，包括考勤记录、年假、病假、无薪假等。

•协助行政副管家按要求完成月度报表记录。

•恰当的整理客房部的文件汇总。

•遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。

•坚持酒店安全制度、紧急情况处理规定和程序。

•执行任何管理层分配的其它工作。

•如有必要，酒店管理层有权更改或补充该职位描述。

What are we looking for?

A Housekeeping Clerk serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University / Pre-university education.

• At least 1 year of administrative work experience.

• Good written and verbal skills.

• Fluent in English to meet business needs, advantageous.

• Good knowledge of Housekeeping office’s daily operation.

• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.

• Actively listen to others and build on good ideas.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

我们寻找什么样的人才?

希尔顿客房文员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

• 良好写作和口头表达能力。

• 良好的英语水平是渴望的。

• 具有良好的管家部办公室日常运作方面的知识。

• 能熟练操作各种办公软件。

• 会使用Opera或 OnQ系统。

• 至少一年的行政工作经验。

• 积极聆听、多方位思考。

• 本科/专科学历。

服务于希尔顿将会如何?

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

Job: Housekeeping and Laundry

Title: Housekeeping Clerk/客房文员

Location: null

Requisition ID: HOT09UVT

EOE/AA/Disabled/Veterans