Housekeeping Coordinator

We’re looking for a dynamic individual to provide administrative support to the housekeeping daily operations. This role is responsible for organizing the successful activities of housekeeping by preparing reports, answering calls and emails, performing accurate dispatch of requests, following up on the requests, and keeping accurate records of the operations.

 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Ensure seamless coordination in communicating information to relevant sections in accordance with the hotel’s Standard Operating Procedures (SOP)
• Ensure smooth running of the Housekeeping operations
• Ensure accurate update of room status into the Property Management System and investigate discrepancies
• Answer phone calls and emails, and perform dispatch of the requests accordingly
• Monitor Royal Service requests and makes sure requests are closed on time as per standards.
• Prepare daily operation needs, reports, and amenities
• Coordinate inventory of supplies
• Liaise with Engineering with reference to maintenance repairs and out of order rooms
• Other duties as assigned

 

Your experience and skills include:

• High school graduate or equivalent experience
• Previous clerical experience
• Previous experience in hospitality industry, preferably Housekeeping in a 4-5 Star/Diamond market
• Previous guest relations experience
• Proficiency with Microsoft Office Applications
• Previous experience with Property Manager Systems (Opera) an asset
• Familiarity with preparing statistical reports
• Fluency in English, both verbal and non-verbal
• Fluency in second language, preferably Spanish an asset

 

Physical abilities:

• Exert physical effort in transporting miscellaneous items (i.e. merchandise, bath items & linen carts (150-250 pounds) throughout the hotel
• Endure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position for 4-6 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Walking, bending, kneeling, use of stairs and ramps

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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