Primary Responsibilities

Operation

·       Receive, record and transmit guest requests accurately

·       Prepare and distribute various departmental reports

·       Input accurate room status into system daily and investigate discrepancies

·       Maintain and update administrative data

·       Maintain key control and monitor lost properties

·       Maintain work area in a proper state of cleanliness

·       Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper

·       Be familiar with Housekeeping positions and team members’ job functions

·       Maintain good relations with team members and other interfacing departments

·       Ensures smooth handover of daily activities to the next shift

Other Responsibilities

·       Be well versed in hotel fire & life safety/emergency procedures

·       Attend all briefings, meetings and trainings as assigned by management

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the assigned by the Management

·       Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

·       Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Knowledge and Experience

·       Secondary / High school education

·       Minimum 1 /2 year of relevant experience in a similar capacity

·       Good reading, writing and oral proficiency in English language

·       Ability to speak other languages and basic understanding of local languages will be an advantage

·       Working knowledge of MS Excel, Word, & PowerPoint

Competencies

·       Good communication and customer contact skills

·       Service oriented with an eye for details

·       Ability to work effectively and contribute in a team

·       Self-motivated and energetic

·       Must be well-presented and professionally groomed at all times