KEY AREAS OF RESPONSIBILITIES:

Reporting to the Executive Housekeeper, the successful candidate will be responsible for:

• Overseeing the operations of the Housekeeping department; ensuring the overall cleanliness and maintenance of all guest rooms and public areas within the hotel, consistently adhering to corporate and property policies and standards.
• Assist in handling guest feedback and follow through on action taken
• Liaise with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
• Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.
• Oversee general office administration including payroll, scheduling, lost and found, ordering supplies and inventory control.
• Daily monitoring of labour, expenses, and preparation of monthly reports
• Ensure a safe work environment is maintained at all times and that all employees are committed to working safely
• Fostering an environment of open communication and creative problem solving