Housekeeping Manager
You will play a pivotal role within our Housekeeping department working alongside a fantastic team. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ensure the procedures of the EcoSure food safety program are consistently maintained
• Oversee day to day operations including leading and directing Guest Attendants, Housepersons, Coordinators, Pro Host, Laundry, and Health Club Attendant sub departments
• Ensure performance reviews are completed in a timely manner for all areas
• Create and implement a detailed training program for all sub-departments
• Support colleague engagement including recognition, feedback, and resources
• Drive guest satisfaction including training, inspections and feedback.  In addition to analyzing JD Power trends and scores
• Oversee training programs for all areas including training processes and the trainer teams
• Create and implement detailed action to drive brand standard compliance including training, inspections and feedback for Housekeeping arrival, stay over service, turndown and laundry service
• Audit guest room and public area cleanliness and standards compliance
• Resolve all guest concerns in a timely manner
• Ensure VIP rooms are inspected for arrival, stay over service and turndown
• Assist in all hotel wide training initiatives
• Create and implement hotel deep cleaning program in coordination with Engineering and Front Office teams

Your experience and skills include:

• Ability to work well under pressure in a fast paced environmentPrevious leadership experience; preferably within a Housekeeping role
• High level of attention to detail
• High energy individual, passionate about cleanliness
• Highly organized
• Ability to build strong relationships with leaders and colleagues
• Innovative approach to training
• Self-starter with the ability to bring projects through to completion
• Must be available to work early mornings, evenings, weekends, overnights, split shifts, overtime and holidays

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:

• Have the ability to work with purpose and discipline creating and contributing to the successful Fairmont culture
• Lead with confidence while creating a supportive work place
• Strive to advance knowledge, skills and abilities always encouraging an educational environment 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

 

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