Housekeeping Manager

You lead at the heart of the hotel! As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations and our guests Feel Welcome from the minute they step into their room.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Lead and manage all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Mentor, coach and develop Housekeeping colleagues through ongoing training, timely feedback, meaningful recognition, and valuable performance appraisals
• Assist the Director of Housekeeping in the administration and management of housekeeping, including but not limited to: payroll, scheduling, supply and inventory control, uniforms & linen
• Maximize rooms revenue by monitoring efficiency, productivity and cost controls that are essential to luxury guest services
• Contribute to a positive hotel culture by exceeding expectations of our four pillars (colleagues, owners, guests and brand) 
• Support the action planning as a result of the Colleague Engagement Survey
• Ensure five star standards of cleanliness are met at all times in guest rooms, public and heart of house spaces
• Collaborate with the Engineering department to support preventative maintenance programs
• Ensure effectiveness of lost and found policy and follow-up
• Promote health, safety and wellbeing of our guests and colleagues by having in-depth knowledge of Hotel's crisis and emergency procedures
• Promote safe working environment by managing attendance, reporting and preventing workplace hazards, reporting workplace accidents, and participating in return-to-work programs
• Assist in developing departmental policies and procedures
• Implement ECOSURE, LQA & ALLSAFE action planning to improve year-over-year performance
• Actively participate in hotel committees
• All other duties and special projects as assigned

Your experience and skills include:

• Service focused personality is essential with previous leadership experience
• Minimum 2 years in a Housekeeping department preferred
• University degree or hotel management diploma an asset
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Demonstrated ability to lead teams effectively
• Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities.
• Ability to work flexible schedule, including rotating shifts (AM/PM/Overnight), weekends, holidays, and extended hours when needed

Physical Job Requirements include:

• Split time between walking/standing on guest floors and sitting at desk
• Occasional lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, bending
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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