Housekeeping Manager
Reporting to the Director of Housekeeping. Lead, train and evaluate the performance of assigned supervisors, housepersons, and attendants, ensuring all is conducted in accordance with hotel and brand standards.  Creates, implements and maintains a service culture and management philosophy which serves as a guide to the Housekeeping team, the property, and guests. Assist where necessary to ensure optimum service to guests.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Ensure Accor & Fairmont core standards are implemented and audited for consistency
• Flexible schedule including mornings, evenings, and weekends
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Train and lead Housekeeping team to ensure a successful operation
• Measure, interpret and evaluate teams working standards and correct where necessary
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
• Ensure effective everyday communications, including coaching and performance management
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
• Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
• To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas.
• Maintain inventory count and supplies 
• Coordinate the completion of work orders for maintenance repairs with Engineering.
• Other duties as assigned

 

Your experience and skills include:

• 3 years leadership experience in housekeeping
• Experience in hotel industry
• Previous guest relations training an asset
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or equivalent experience
• Fluency in a second language, preferably Spanish
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Computer literate and experience with property management system, Opera, Microsoft Office.
• A strong commitment to Employee Satisfaction.

 

 

Physical Abilities:

• Exert physical effort in lifting and carrying up to 30lbs
• Endure various physical movements throughout the work areas
• Reach 1 to 2 feet
• Constant walking and standing throughout the shift
• Frequent kneeling, pushing, pulling, lifting, bending
• Occasional ascending or descending ladders, stairs and ramps

 

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS