Housekeeping Training Manager

Take a step into a world-renowned hotel brand and this infamous Canadian Heritage property to grow your career in hospitality here, at Fairmont Hotel Vancouver! Do you have a passion for training and housekeeping operations that provide exceptional results?  Then, we have the job for you! As a Housekeeping Training Manager, you will strategically lead and train the Housekeeping team to take our colleague and guest experience to the next level. Turn Moment into memories this summer at the Castle in the City!

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast and dinner for two included once eligibility requirements are met
• Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
• Opportunity to develop your talent and grow within your property and across the world! 
• Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our Safety Footwear Reimbursement Program (up to $120 per year)
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements 
• Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
• Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
• Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program 
• Opportunity to develop your talent through coaching and Leadership Mentoring Programs

What you will be doing:

• Reporting to the Director, Housekeeping, the Housekeeping Training Manager is a leader within the Rooms Division, overseeing the effectiveness of luxury guest services, employee performance and development & service enhancements especially as it relates to recruitment, onboarding and training for the Housekeeping department. Understanding the vision of Hotel Vancouver to support the department in new levels of excellence in cleanliness and guest service and maximizing opportunity will be essential for success as our first class property rebuilds.  
• Consistently offer professional, friendly and engaging service and inspire team to do the same.
• Lead & support the Housekeeping department in all aspects to ensure a smooth operation and the highest level of cleanliness & guest satisfaction focusing on our four pillars.
• Collaborates effectively with all leaders in the Rooms Division to ensure seamless operation.
• Proficient use of radios, Opera Property Management system, ALICE (Concierge Program), Royal Service Manager, REX.
• Seek feedback on cleanliness and guest satisfaction, resolve problems in meaningful ways to exceed expectations and drives continuous improvement through use of Voice of Guest platform.
• Drive Colleague Engagement through active leadership, meaningful action planning, inspiration and influence. Hold regular communication meetings and ensures timely and appropriate recognition for individuals and teams and participates in division & hotel wide recognition events.
• Mentor, coach & advise colleagues in personal & professional development.
• Communicate through pre-shift briefings, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Ensure proper staffing and scheduling of all Housekeeping colleagues in accordance to productivity guidelines.
• Be the departmental champion for recruitment, onboarding and training of new colleagues.
• Strong focus on Loyalty & VIP arrivals to ensure cleanliness expectations are met or exceeded.
• Ensures delivery of all core brand service standards and drive innovative creation of LSOP’s based on current industry trends.
• Drives ECOSURE & LQA action planning and improvement plan implementation; ensuring a consistent delivery of luxury product and services
• Develop, implement and maintain new incentives to motivate employees.
• Role model the Service Essentials, Service Promises and Heartist Models.
• Promote a safe working environment by adhering to Health and Safety standards as defined by Fairmont Hotel Vancouver.
• Performs any and all other tasks which are assigned by the management team

Your experience and skills include:

• Extensive knowledge of Housekeeping operations, Brand Standards and Luxury Hotel Operations required.
• 1-2 years in a similar leadership capacity required
• Knowledge in Property Management Systems.
• Proficiency in Word and Excel.
• Superior leadership & coaching skills with a proven track record of developing and motivating career minded colleagues.
• Ability to analyze data and trends and create strategies for improvement, willing to take risks.
• Strong guest service orientation and training skills background required.
• Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Talent & Culture.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Ability to work flexible schedules (including evenings, weekends and overnights)
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS                                #LI-KD1