Housekeeping Office Coordinator

First impressions are everything!   As a Housekeeping Office Coordinator with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every guest, ensuring Guest rooms are comfortable, inviting and clean.   The luxury our guests experience will ensure their return. 

Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items and service standards
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Experience with Hotel Property Management System desirable
• Proactive with a meticulous eye for detail
• Strong organizational and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps