Position:          Housekeeping Supervisor

Department:   Housekeeping

Purpose:          To ensure that the cleaning and servicing of guestrooms and appropriate guest contact                         areas meet the Novotel Miami Brickell standards. Supervises the Housekeeping Staff, check guest rooms,    and assists the Executive Housekeeper with office administrative work.

Reports To:     Executive Housekeeper

 

Essential Functions:

 

•  Monitors the cleaning and servicing of guestrooms.
•  Assigns special assignments as directed by the Executive Housekeeper.
•  Reports and follows up any repairs or discrepancies of guest rooms.
•  Ensures that all Guest Room Attendants have appropriate supplies and linens.
•  Assists in the cleaning of guest rooms when necessary.
•  Assists in processing AM and PM room status reports.
•  Ensures that the Guest Room Attendants’ linen cart is neat and well organized.
•  Ensures that linen closets on guest room floors are completely stocked.
•  Responds to any guest inquiries and assists in expediting prompt service. Always greet our guests warmly with a smile, call them by name whenever possible.
•  Ensures House Persons duties are being completed.
•  Recycle at every opportunity (newspaper, glass bottles, etc.)
• Assist checking public areas and supervising public areas’ attendants
• Knows and uses all Novotel Miami Brickell standards for the department.
• Communicate with Front Desk to expedite rush rooms.
• Inspects and prepares VIP and show rooms.
• Performs any special duties as assigned by management.
• Do daily written room inspection
• Ensures that linen closets on guest room floors are completely stocked, clean and neat 
• Assist re training the team of houseman and room attendant.
• Responds to all guest requests appropriately. Always greet our guests warmly with a smile, call them by name whenever possible.
•  

 

Hotel Specific Essential Functions:

 

•  Ability to complete Guest Room Attendant assignments (AM / PM / Turndown)
•  Ability to relieve office duties as needed                                  
•  Greet Guests meeting the 10/5 standard
•  Have knowledge of  overall hotel facility and various services

 

Tools and Equipment:

 

• Protect and maintain all hotel assets and equipment.
• The Heartist Model Culture:  Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily.
• Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
• Use of telephone system
• Use of department paging/radio communication system
• Operates vacuum cleaners.
• Exposure to various cleaning chemicals – knowledge of SDS and the “Right to Know” program.
• Use of housekeeping computer programs (Opera)
• Use of telephone system
• Use of department paging/radio communication system

 

Working environment:

 

•  Constant mobility (walking, standing, bending, use of hands, occasional sitting)
•  Lifting up to 25 lbs.
•  Pushing of supply carts

 

 

POST COVID Requirements

 

Proper PPE Usage

1. All heartists are required to wear masks and disposable gloves. Gloves should be changed between cleaning tasks. Hands should be washed as soon as possible after gloves are removed.
2. Follow standards on how to remove disposal gloves
3. Follow standards on how to properly wear a mask safely

Products, Cleaning Agents, and Equipment

1. Cleaning products provided by the EPA with proper labeling on the bottles.
2. Do not mix products and using them for the right purpose.
3. Cleaning protocols before and after shifts is mandatory for all positions, including and not limited to all tools and equipment used by heartists.