Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.

Rate of Pay: Starting at $21.24 per hour. $22.24 per hour rate of pay after 6 months and full rate after one year is $24.56 per hour.
 
What is in it for you:

• Subsidized staff accommodation provided on-site for full time status 
• Duty meal in our newly renovated staff cafeteria
• Employee Travel Program 
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf 
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

• You will be responsible for Room Attendants team
• Working in collaboration with the Housekeeping Attendant team (turn down, calls, floor supports, linen, public spaces and glass runner)
• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed ( checking guest rooms ) 
• Coaching  colleagues 
• Handle Guest concerns and react quickly, logging and notifying the proper areas 
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures 
• Report necessary maintenance items
• Coaching colleagues 
• Follow all safety and sanitation policies
• Other duties as assigned to support the housekeeping team
• Your experience and skills include:
• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with HOTSOS, Hotel Property Management System are desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts and hiking trails in the summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com.