POSITION DESCRIPTION

 

Position :        Housekeeping Supervisor

Department : Housekeeping

Reports to :     Assistant Housekeeping Manager / Director of  Housekeeping

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PURPOSE OF POSITION

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

PERSONAL ATTRIBUTES

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Must have good leadership skills and training skills

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 years experience in a similar capacity in the hospitality industry