Housekeeping Supervisor

Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Jasper Park Lodge. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Summary of Responsibilities:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle guest concerns and react quickly, logging and notifying the proper areas
• Initiate and maintain effective communication within the housekeeping department and other departments
• Ensure prompt handling of all guest requests                  
• Actively participate in daily briefing, daily warm up and department meetings
• Order linen closet supplies from Housekeeping Housepersons
• Assist in the training and supervision of housekeeping Colleagues
• Inspect all assigned rooms for cleanliness and maintenance                                  
• Ensure Room Attendants are informed daily about priorities in their section
• Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas                         
• Comply with all department policies, procedures, and service standards
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow and proactively promote all health and safety policies and initiatives
• Other duties as assigned

Your experience and skills include:

• Experience in a housekeeping department required
• Proven ability to successfully lead and motivate colleagues
• Valid Alberta driver’s license asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable, demonstrating initiative as required
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Walking: 2-8hr/day
• Standing: 5-8 hr/day
• Sitting: 2-3hr/day
• Bending/Reaching: 4-8hr/day
• Pushing/pulling: 4-8hr/day
• Physical Effort: could be lifting up to 50 lbs; constant repetitive motion
• Visual Effort: high
• Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx