Primary Responsibilities

Operation

·       Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

·       Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set

·       Supervise public areas

·       Replenish guest supplies and ensure that guests requests are promptly attended to

·       Attend to reports on damage or malfunction in hotel rooms

·       Maintain equipment in proper state of cleanliness

·       Maintain a section floor report

·       Conduct regular room checklists

·       Report unusual behavior/activities on floors to Executive Housekeeper

·       Record room status in allocated section accurately

·       Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

·       Be well versed in hotel fire & life safety/emergency procedures

·       Attend all briefings, meetings and trainings as assigned by management

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the assigned by the Management

·       Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

·       Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Knowledge and Experience

·       Primary school education

·       Good oral proficiency in English language

·       Minimum 3 years of experience in a similar capacity

·       Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

·       Strong leadership, interpersonal and training skills

·       Results and service oriented with an eye for details

·       Ability to multi-task, work well in stressful & high-pressure situations

·       A team player & builder

·       A motivator & self-starter

·       Well-presented and professionally groomed at all times