Position: House Person

Department: Housekeeping

Purpose: To ensure that assigned housekeeping areas are kept clean and fully stocked 24 hours a day. In addition, services assigned public areas and Hotelier areas to meet the expectations of the Perfect Room Standards.

Reports To: Executive Housekeeper and Housekeeping Supervisor

Essential Functions:

• Cleans and stocks linen room / supply closets to appropriate par level.
• Empties GRAs linens and garbage on an hourly basis or as needed.
• Keeps corridors on guest room floors clean and well maintained, helping move tables and trays.
• Cleans vending machine area.
• Moves furniture and supply boxes as needed.
• Completes guest requests.
• Vacuums carpet on a daily basis.
• Cleans walls, doors, baseboards and floors on a daily basis.
• Cleans all furniture, lamps, picture frames and mirrors are clean on a daily basis.
• Reports any burnt light bulbs in lighting fixtures as needed.
• Cleans garbage receptacles and/or ash urns on a daily basis.
• Hands in any articles (lost and found) to a Supervisor or turn in to housekeeping/loss prevention office.
• Deliver any guest request items (bedspread, iron and board, etc.)
• Recycles at every opportunity (newspaper, glass bottles, etc.)
• Performs any special duties as assigned by management.

Hotel Specific Essential Functions:

• Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods
• Greet Guests meeting the 10/5 standard
• Have knowledge of  overall hotel facility and various services

Tools and Equipment:

• Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to know program and Blood borne Pathogens).
• Use of telephone system     
• Use of department paging/radio communication system

Working Environment:

• Constant mobility (walking, standing, bending, use of hands)
• Lifting minimum 25 lbs., pushing of supply carts, moving of furniture and supply boxes.                                                                                                                                                                                 
• Outdoor exposure (includes sidewalks, the street, dumpster area, hotel parking garage)
• Constant mobility (walking, standing, bending, use of hands), lifting up to 50 lbs., pushing of  carts or luggage like carts, bags with linens or trash.
• Use of telephone system     
• Use of department paging/radio communication system

Job Requirements

 Experience:

• Minimum two years’ work related experience in housekeeping department required.
• Hotel experience highly desired.

Skills:

• Reliable, honest, dependable.
• Excellent customer service skills, enthusiastic, out-going personality and interpersonal skills.
• Guest relations etiquette.
• Problem solving techniques