You may know Intel for our processors, but we do so much more. Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth. In HR at Intel we enable this amazing innovation by supporting our Intel employees in all their HR needs. We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time. If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you!

As the first point of contact for HR support in the America region for current and former employees, the primary responsibility is to resolve questions and issues related to employee benefits and other employee programs. This requires the ideal candidate to engage with Intel employees through various communication channels such as chat, email and phone to successfully and thoroughly resolve the employee issue while providing superb customer service. This will require extensive research of relevant guidelines while also staying actively engaged with the employee to ensure they are handled with care and concern during the entire process. In more complex queries the ideal candidate will be required to work across multiple teams to successfully resolve the customer issue. All team members are encouraged to share ideas to continuously help improve the organization by improving processes customer engagement and cross organizational collaboration.

The ideal candidate should exhibit the following behavioral traits:

• Stakeholder management.

• Willing to work in ambiguous and fast paced changing environment.

• Excellent communication skills.

• Problem solving and critical thinking.

• Attention to details.

• Superb customer service.

Qualifications

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Minimum Requirements:

• Advanced student of or Bachelor degree in Human Resources, Business Administration, Psychology or related field.

• Advanced English level written and verbal.

• 6+ months of experience in customer service and/or contact center experience.

• Must have permanent-unrestricted right to work in Costa Rica.

Preferred Qualifications:

• Experience with HR tools such as Workday Service Now SQL.

• Proficient in MS office package Excel PowerPoint Outlook.

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Position of Trust

This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter....

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.