Human Resources Connect Representative, JAPAC
AmgenMalaysia - kuala lumpurUpdate time: January 25,2021
Job Description
Career Category
Human ResourcesJob Description
HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!
You will be responsible for providing HR service center support for the countries in the JAPAC area serviced by HR Connect EU / TMEA / JAPAC.
Accountabilities
• Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
• Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries
• Ensure that HR transactions are processed according to global processes
• Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base
Responsibilities
• Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
• Be able to troubleshoot in more complex system inquiries and identify solutions
• Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
• Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
• Log and manage calls using the case management system
• Answer HR local policy questions to staff for designated countries
• Run reports out of HR systems, create new reports
• Be a Subject Matter Expert on designated HR tools, programs and systems
• Develop, manage and maintain the knowledge database
• Suggest improvements on policies and procedures between service centre sites and HR teams
• Represent HR Connect in HR Projects and processes, like Workday, BRAVO!, MAP (performance cycle) etc.
• System Matter Expert on designated HR tools, programs and systems
• Build relationships with HR teams and other key stake holders, collaborate and share best practices
Minimum Requirements
• Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
• Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
• Fluent in 2 or more language(s) at least Chinese Mandarin and English
• Experience in HR Systems and processes : Workday
Preferred Requirements
• Workday modules : Time and Absence, Core HCM and/or Recruitment
• Project management skills / experience
• Training delivery experience
• Multinational company experience in a service center environment
• Experience with standard operating processes and procedures
• Well-developed computer skills in the Microsoft Office 365 environment (preferably excels in excel)
Closing Date - Friday 5th February, 2021
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