Hybrid Cloud Operations Manager Overview The Hybrid Cloud Operations Manager will be part of a team who are managing day to day operations of Azure, AWS and On-premises environments of Siemens Healthineers. The ideal candidate for this role will have experience and general overview in Cloud and On-premises IT Operations, architecture, automation, quality assurance and maintaining services with various underlying dependencies. The Operations Manager will engage closely with DevOps and Cloud Success teams to deliver highly available and scalable services. The candidate should have prior experience in Hybrid Cloud operations and people management. The Operations Manager role has overall responsibility for defining the service, ensuring services are delivered in accordance with agreed business requirements and managing the service lifecycle and other internal and external IT & business stakeholders. Tasks and Responsibilities: • This role will be responsible for leading an operation team focusing on Hybrid Cloud services to internal businesses. • Involved in and manages incident, problem and change for services on day-to-day basis as per defined SLAs • This role will also drive service improvements initiatives across all the regions • Maintain services with performance and availability as per service levels committed to businesses including escalation management • Respond to production events in restoring services quickly and efficiently – lead root cause analysis and remediation • Mentor individuals and lead the team to quickly deliver customer expectations • Drive service team to establish and agree development priorities and development work • Prepare training matrix based on the career path for the team members and help them complete the trainings as planned • Support to achieve 100% of team goals committed • Understand Siemens Healthineers information security requirements and drive adherence for cloud workloads • Develop and maintain documentation for Hybrid Cloud systems and procedures • Provide senior management and service stakeholders required weekly, monthly and quarterly reports related to service performance, SLAs etc • Build working relationships with business teams • Craft and evangelize secure cloud platform & product requirements • Embrace a culture of continuous service improvement and service excellence • Travel as needed to engage with internal and external stakeholders to oversee day-to- day operations as well as to ensure service delivery in alignment with SHS IT strategy • Support successful execution with participation in organization wide IT transformation projects • Stay current on cloud industry trend Qualifications: • Bachelors degree in computer science or equivalent • Overall 15+ years experience in IT operations and minimum 5 years in Hybrid Cloud operations for large enterprises with strong operation and service management leadership • Vendor management experience, managing complex technology solutions • Ability to communicate clearly and effectively on status, progress and risks • Cloud certification along with other security certifications is a plus Competencies and Behaviors: • Highly self-motivated with the ability to identify areas of focus and tackle new challenges with or without direction • Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions • Strong oral, written, and presentation abilities - able to convey risks to all levels of the business, from C-level executives to operations and development teams • Strong business acumen with the ability to build business cases for technology initiatives and to effectively communicate the value proposition to non-technical stakeholders • Demonstrated ability to work under pressure • Ability to work within a dynamic and fast paced international environment • Ability to build rapport with other team members and relevant teams • Very good communications and negotiations skills • Encourages people to be open and share their views • Ability to use own initiative to solve technical problems, considering a range of options that meet the needs of all stakeholders • Takes responsibility for projects and strategic initiatives • Demonstrate clear and measurable results through the development of KPIs, goals and milestones, delivery Focused • Ambitious and competitive • Drive innovation and best practices • Strive for standardization and simplification in all aspects of work Soft Skills Requirements • Leadership (+) • Collaboration & Customer Orientation (++) • Intercultural Sensitivity (+) • Value Orientation (++) • Team Development (+) • Ability to multi-task and handle multiple assignments simultaneously, while focusing on delivery quality • Ability to use initiative when needed Organization: Siemens Healthineers Company: Siemens Healthcare Private Limited Experience Level: Experienced Professional Full / Part time: Full-time