Hybrid Cloud Service Manager (SAP Infrastructure & Services) Location: Poland, Warsaw We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. While we invest in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We also deeply invest on our 68 000 people with the hearts of pioneers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves. The Hybrid Cloud Service Manager for SAP infrastructure and services is responsible for leading the development of the support solutions, including the support organization and 3rd Parties. Driving Operational Excellence through standardization/simplification of systems and enabling continuous improvement across the organization. Focused on the design, deployment of Support solutions and all necessary programs and BAU integration points. The Hybrid Cloud Service Manager has the following responsibilities: Work with internal & external stakeholders in IT, vendors & business to collaboratively develop and drive the strategy & roadmap for the SAP services in scope. Understands service requirements, components and setup to drive continuous service improvements Takes ownership of the SAP services’ service level agreements between stakeholders and the customers which details the parameters of the services to be provided. Involved in and manages incident, problem, and change management for service on day-to-day basis as per defined SLAs. Ensures root cause analysis and permanent fix for problems Takes ownership and delivers operational level agreements (OLA) with departments internal to the service provider detailing the provision of certain elements of a service Drives service team to establish and agree development priorities and development work Communicates, influences and works with stakeholders and executives both inside and outside of SHS IT to ensure the broadest understanding and contribution to the hybrid cloud strategy Acts as go-to point for data center services and advises various internal, partner and customer teams on hybrid cloud services. Coordinates communication among internal and external support staff Contribute to regional and global projects, influencing, building and maintaining relationships, collaborations and partnerships with internal and external stakeholders Responsible for day-to-day management of tasks and processes related to service & its deployments Ensures and participates in ITIL process execution including Asset, incident, change, problem, configuration, release and knowledge management Provides operational leadership and expert knowledge to internal customers to assist their IT related challenges. Serves as the point of escalation (notification) for major incidents Maintains updated service documentation as per ITSM framework of SHS IT Provides senior management and service stakeholders required, weekly, monthly and quarterly reports related to service performance, SLAs etc. Travels as needed to engage with internal and external stakeholders to oversee day-to-day operations as well as to ensure service delivery in alignment with SHS IT strategy. Responsible for ensuring service governance related to security, costs, data protection, legal, export control & customs requirements. Participates in internal service review meetings (within IT & with business) & supplier management meetings Qualifications and experience: Bachelor’s degree in engineering, computer science or a related field with 13+ years of total work experience Experience of large-scale SAP implementations and transformation programs Have good understanding and experience in SAP Basis and SAP Interface Management Strong knowledge of all ITIL processes and demonstrable mandatory experience of 7+ years in IT service delivery in a global organization across continents Passionate about technology with demonstrable experience of delivering services that meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle Demonstrable understanding of the unique requirements for enterprise and commercial customer use of the data centers. Understanding of compute, storage, network, security and datacenter technologies and emerging trends in the modern data centers. Familiarity with Healthcare standards FDA, HIPPAA, Part 11 etc. and data protection laws like GDPR etc. Preferred knowledge of financial processes including forecasting, budgeting & accounting skills. Self-directed, proactive, work on own initiative with a best practice approach. Pragmatic problem solver. Able to articulate technical issues in terms of business risk and opportunity. Strong team player prepared to work flexibly across a matrix organization. Strong communication and interpersonal skills and a strong professional ethic when dealing with customers. Able to negotiate and resolve conflicting priorities and to influence senior executives Able to assimilate information from multiple sources and to disseminate effectively to customers and colleagues. We offer: · Exciting work in international corporation · Contract of employment with benefit package (i.e. medical care, couple of extra vacation days every year, pension scheme) · We provide necessary tools · Hybrid work type If you are interested use the “Apply” button. Our culture: At Siemens Healthineers, we take into account different perspectives, are open to dialogue and challenge conventions. Change is an integral part of our work. We strive to be a leader of change in our industry, not just to respond to them. We invite you to take on new challenges with us, test your ideas and celebrate successes. We highly value diversity, inclusion and equal opportunities, so we warmly invite everyone, regardless of their gender identity, to apply for this position. We also encourage people with disabilities to apply. Do you want to know more? Contact us. At https://www.siemens-healthineers.com/pl/ you will find additional information about our areas of activities. We care about data privacy and take it seriously in accordance with the GDPR and other regulations related to personal data protection. For this reason, please do not send us your CV or other application documents by e-mail. Instead, please create your profile on our Career Portal https://jobs.siemens.com/healthineers , which allows you to submit your documents, apply for open positions and to obtain information about our vacancies and career development at Siemens. Organization: Siemens Healthineers Company: Siemens Healthcare Sp. z o.o. Experience Level: Experienced Professional Full / Part time: Full-time