工作年限:
五年以上

所属部门:
阿里集团

学 历:
本科

招聘人数:
若干

岗位描述:
1. Collaborate with local(India/Pakistan) channel partner/direct sales to visit GGS candidate in targeted industry to understand the pain points and needs of industry and customers.
2. Build and manage customer life cycle and monitor the life cycel with data analytics.
3. Establish online and offline customer operation mechanism to improve customers' platform performance and online traffic.
4. Organize local business community event, provide trainings and understand the updates from the industry and customers, build KOL and collect successful stories to share their insights through diversified social media/event.
5. Consolidate resources and cultivate KA account through constant online, offline operation package.

岗位要求:
1. 5+ years of B2B service products and key account service experience, able to do customer service operations independently;
2. Sensitive to B2B products, insight into user psychology, user experience analysis, user data analysis, etc. Have a mature and effective management and operation methods;
3. Have a good ability of business analysis and judgment, rich experience and capacity in customer service and partner management.
4. Prior experience of KA managering with International or local B2B/B2C platform is preferred.
5. Good experience in customer life cycle management and local service planning capabilities.
6. Results-oriented, pursuing excellent customer experience.