SUMMARY
• Support and maintenance of all student, staff laptops and classroom ICT equipment
• This is a permanent full-time position with Annual Leave and Medical Coverage benefits. The anticipated start date will be the last week of August 2020. Mon-Fri workdays only with 39 hours a week work schedule and No Shifts.

ACCOUNTABILITIES
• Responsible for the management and support of all laptops at West Island School including day to day support, damage claims and loaner issues
• Responsible for recording, documenting, resolving and tracking all helpdesk jobs via online ticketing system
• To act as the first line of technical support for students and staff
• Responsible for laptop image preparation
• Technical support, maintenance and inventory of all classroom ICT equipment such as projectors, visualizer, desktops and interactive whiteboards
• Performs other duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives

REPORTING TO
• IT Team Manager

Requirements
EXPERIENCE
• Entry level or 1-2 years in a similar role
• Customer service experience is an advantage

REQUIREMENTS
• Strong English communication abilities
• Ability to troubleshoot day to day problems encountered by IT users on a Windows platform is essential
• Working knowledge of Windows is essential
• Working knowledge of generic application software packages is essential
• Working knowledge of Internet and related applications is essential
• Working knowledge of Networks is desirable

COMPETENCIES
• A friendly, approachable manner in relation to staff and student users is essential
• Ability to adapt to new situations and to learn new skills is essential
• Ability to work effectively under pressure is essential
• Good team worker is essential

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

Closing Date: 30 Sep 2020
For enquiries, please contact Rathi Nandakumar at +852 28191962 or rathi.nandakumar@wis.edu.hk.
Applications must be submitted online through https://recruit.esf.edu.hk
Step 1: Go to the Registration tab and register. You will then receive an email with an activation link.
Step 2: When your account has been activated, login to the system and click "Job Listing"
Step 3: Check the box next to the job(s) that you wish to apply for and click "Apply & Continue".

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date

By applying for this position, your application may be considered for other opportunities within ESF.

ESF is an Equal Opportunities Employer

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.