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In this role, you have the opportunity to

Serve as the corporate and customer/facility point of contact - managing service escalations, providing reporting and driving initiatives to ensure best in class service delivery for the supported Integrated Delivery Network (IDN). NOTE: This is a non-sales related opportunity.

You are responsible for (but not limited to)

Managerial responsibilities (Managerial Courage, Command Skills, and Others)

• Lead and cultivate a culture of Philips values and integrity

• Communicates our IDN business strategy and provide linkage to field teams work and accountability

• Create a work team environment across different work teams and groups in Philips to foster common purpose focusing on customer satisfaction and to drive increased productivity.

• Understand and utilize motivational tools to drive, desired team, region, and zone behaviors and results. (examples: Simplicity Rewards, Communication Plans, Special Assignments)

Customer Ownership (Customer Focus, Composure, Negotiating, Business Acumen)

• Own and drive business strategy and results

• Develop and implement IDN service strategy to achieve customer loyalty

• Manage customer relationships and effectively partner with sales counterparts

• Lead the transition from break-fix operating model to customer solution focused operating model

Operational Management (Drive for Results, Business Acumen, Decision Quality)

• Own and drive operational performance and compliance

• Develop and inspire change initiatives as required to improve efficiencies, productivity, and the execution of business commitments

• Deliver crucial Philips communications through Corporate IDN channels

• Drive accountability of operational metrics

Financial Accountability (Drive for Results, Business Acumen, Decision Quality)

• Owns and drives financial business results for the IDN business

• Develop strategy by driving growth and productivity with the highest level of integrity

• Works cross-functionally to manage risks and identify growth opportunities (eg. Install base, Multi-Vendor, PMCC, US, leverage CCTs)

You are a part of

Our mission to improve the lives of 3 billion people per year by 2030. Every day we move closer to achieving our goal by creating a state of the art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience

• Bachelor’s degree, required

• 5+ years of customer-facing experience within a healthcare setting as a Regional Service Manager or similar healthcare role, with client interaction, required

• 5+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment, required

• Very strong collaboration and listening skills; paired with clear and concise communication skills

• Strong interpersonal skills with the ability to interact professionally with customers, Philips management, peers and non-team members

• Proven track record in building and maintaining customer relationships

• Presentation skills and ability to speak in front of a medium-sized audience as well as facilitate a customer meeting

• Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills

• Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization

• Able to make decisions using sound judgment, operate independently, and take initiative

• Ability to establish and maintain relationships with customers. Ability to diffuse tense situations.

• Experience resolving customer concerns related to technical equipment issues, preferably medical imaging system products

• Attention to detail, ability to multi-task and work in a fast-paced environment

• Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints.

• Willing to flex hours depending on the time zones supporting

• Advanced Proficiency in Microsoft Office suite including Word, Excel, Outlook, and PowerPoint.

• Travel as needed, required

Your team

You will report directly to the Director, Business Operations, and will be an integral member of this team.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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