KEY ROLES & RESPONSIBILITIES关键角色和职责

• Supervise and oversee the operation/section to maintain service standards
• 管理和监督运作/部分区域来坚持服务标准
• Check on employees’ discipline, grooming standards and punctuality
• 检查员工的纪律，仪容仪表和考勤
• Check on guests’ satisfaction levels and properly handle feedback and follow-up
• 检查客人满意度，恰当地处理反馈意见并跟进
• Perform opening and closing duties as assigned
• 按照规定完成开始和结束营业的职责
• Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• 协助副经理进行日常班次例会，更新并传达相关信息给餐厅员工
• Assist in employees’ development, counseling and resolving staff conflict
• 帮助员工发展，协调并解决员工冲突
• Report any complaints, incidents or any other irregularities to Management
• 将投诉事件或者其他任何不正当行为汇报给管理层
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• 确保设备的维修，服务和仓库区域保持安全和整洁
• Help minimize waste, neglect, breakages and mishandling of supplies and equipments
• 帮助减少浪费，疏忽，破损和不当地使用物品和设备
• Carry out light cleaning and maintenance of the pantry area
• 完成灯的清洁和工作间的维护
• Monitor quality of food and beverage products in every order
• 监督所有已点食品和酒水的质量
• To ensure that guests receive the attention and service they require
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
• 根据餐厅经理/副经理的安排完成培训任务并为员工进行培训
• To motivate, coach and project a positive attitude at all times
• 始终保持一种积极的态度
• Help manage employees’ performance appraisals and performance logs
• 帮助管理员工的绩效评估和表现记录
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 
• 能够准确地报账，保证现金的有效，高效利用，遵循既定的和恰当的会计程序
• Carry out any other duties as and when assigned by the Management of the Hotel
• 完成酒店管理层分配的其他职责
• Assist other Food & Beverage Outlets in their operations within peak times when needed
• 当需要时在高峰时期协助其他餐厅的运作