General Mission

职责概述

• Behaves and acts in an exemplary fashion, embodying the brand mindset.
  行为和举止符合该品牌要求,并涵盖品牌的精神。
• Is responsible for the Pullman promise of proximity and sociability.
  传递铂尔曼的好客和亲切的承诺。
• Recommends the hotel's range of services on offer.
  介绍酒店的设施和服务。
• Assist the manager to responsible for overall supervision, planning, control in serving food and beverages in the all day dining and the in room dining.

协助餐厅经理全面负责监督、计划、控制及协调有关全日制餐厅及客房送餐等工作。

Professional Techniques/Production

专业技巧

 

• Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.
  通过他/她所表现的态度,行为和优秀的沟通力来推广铂尔曼品牌的理念。
• Maintains established par stock for operating supplies to ensure smooth operation.

  要保持足够的存货以确保本部的正常运营。

• Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.

   给领导提出建议，以提高工作效率，促进销售，并达到增源节支的目的。

• Establishes control procedures for reconciliation of Cashiering before and after service.

  建立收银调节控制程序，在服务前后，要按此程序来工作。

• Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.

  每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备。如果需要，填写维修申请单。

• Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.

 负责每天的晨会及每月的交流会，在会议中讨论服务及准备工作等方面的问题。

 

Team Management and Cross-department Responsibilities

团队管理和交叉职责

• Modifies working methods to comply with the brand philosophy.

及时调整工作方法以符合品牌理念。

• Makes sure that all the information available in the restaurant is well presented and up-to-date.
  确保所有在餐厅的信息传达是最新的。
• Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff.

  尽快使新员工熟悉酒店，并对员工进行培训酒店的规章制度。

• Develops employees' skills and guides them in their professional development.

教授员工工作技巧，并对其进行职业规划。

• Ensures that the appropriate information is given and received by his/her team, to and from the other  departments.

将其他部门的信息适当的分享给团队。

• Observes and records employee performance, hence able to make recommendations regarding employee promotions.

  观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。

• Leads and motivates the team to create a good working atmosphere.

带领团队建立良好的工作环境。

• Prepares the team's training plan and follows up implementation.

准备并落实部门培训计划。

Education/Professional Experience 

教育背景及工作经历

• High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to a typical profile.
  高中毕业或相当于(大学或酒店或传媒学校)。
• Minimum 3 years’ experience is essential.
  至少3年的相关经验。
• Knowledge of the hotel environment.
  了解酒店的环境知识。
• Fluent in the national language, basic English and a 3rd language desirable.
  基础英文和本国语言,会第三国语言更佳。

 

Skills/Qualities 

技能要求及能力

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店、品牌和公司，与顾客、员工和第三方交往能力。

• Proficient in the use of Microsoft Office. 

熟练使用微软办公软件。

• Problem solving, reasoning, motivating, organizational and training abilities.

具有解决问题、说服、激励、组织和培训的能力。

• Strong leadership skills in managing teams.

在团队中有很强的领导技能。