Primary Responsibilities 主要职责

To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests. 充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品；了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。
Look for ways to upsell and cross sell.

能通过多种促销的手段为酒店，自己的部门和其他餐饮部门带来更多经济效益

To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中，能够做好本职工作，保证自己及其他人的安全。

根据顾客需求，提供个性化服务。

Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong.

发自内心的接待顾客，令客人感到宾至如归，喜出望外。

To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。

In consultation with the Manager, agreeing and implementing actions to make improvements to guest service.

与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。

Provide leadership and direction for all colleagues while on duty by offering professional skills and leading by example.

通过体现自身的专业素质，为餐厅的其他人才树立良好榜样。

To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

具有极强的应变能力。灵活反应并以积极的态度面对需求更改的事情，包括任何工作要求的改变的。

Knowledge and Experience 知识与经验

具有酒店管理或相关领域的学历/专业证书。

对餐饮有一定了解（个人爱好/专业）。

Competencies 能力

专业服务技能。

人际交往能力-与人沟通轻松/大方。

具备一定英语听说读写的能力。

充满热情，精力充沛。

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