Job Title: IP Services Customer Care Coordinator
Location: Chalfont St. Peter
 
About The Role:
The Customer Care Coordinator’s main aim is to improve the service and experience received by IP Services clients, by both improving the speed and efficiency of response and the quality of services provided.
 
Responsibilities:
* Corresponding with clients by email and phone, logging all enquiries and passing to the relevant internal team

* Recording client orders onto the in-house database and passing to the relevant internal team

* Recording client complaints and resolving all feedback issues in collaboration with IP Services Managers

* Providing price quotations for clients

* Assisting with analysing the root cause of complaints to enable us to identify trends and improve response times
 
Requirements:
* At least 1-2 years' administrative experience, preferably in a Customer Care role or similar 

* Knowledge of French to A level proficiency or above

* Experience using Microsoft office (Word and Excel in particular)

* Excellent organisation skills

* Excellent prioritization skills

* Excellent interpersonal skills

* Ability to work independently and as part of a larger team

* Outstanding written and spoken communication skills
 
Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.