Job Title: IP Services Customer Operations Coordinator

Location: Chalfont St. Peter

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About The Role:

The IP Services Customer Operations Coordinator will be part of our patent operations team based at our Head Office in Chalfont St Peter, Gerrards Cross, Buckinghamshire. Working as part of a team, the IP Services Customer Operations Coordinator oversees the client side of the translation & filing process, ensuring everyone is aware of the client’s requirements. This is a highly administrative, client-facing role where accuracy and efficiency are paramount, and where a basic understanding of patent filing formalities will be developed

Responsibilities:

• Co-operation with Customer Care Team and Sales support team to ensure excellent customer service.
• Providing quotations to clients in collaboration with Sales support & other internal teams.
• Interpretation of client requirements to create internal instructions for colleagues at all stages of the process.
• Swift resolution of issues arising throughout the process.
• Understanding of and adherence to the relevant patent processes and timelines
• Provision of instructions to ensure timely invoicing of completed work.
• Co-operation with Sales support team to identify potential expansion of services.

Requirements:

• Previous administration experience
• Ability to work under pressure and experience of workload prioritisation
• Ability to multi-task
• Strong attention to detail
• Strong customer service focus
• Ability to deal courteously and efficiently with a wide range of people
• Strong written and oral communication skills
• Ability to work independently and as part of a team

• Knowledge of another language to A level proficiency or above would be an advantage.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.