知识产权顾问／销售支持

该职位旨在为客户及销售团队提供知识产权相关的技术支持。

岗位职责：

• 维护及支持现有客户
• 配合销售团队、研发团队和管理团队的工作。
• 参与新产品发布前的测试会议，干预某些特定模块的运作。
• 编写专业文件。
• 协助市场部和沟通团队，组织各种知识产权活动，例如专利会议、知识产权培训、专业研讨会、业务会议等，负责其中的相关沟通。
• 客户服务管理：来电、帮助台、操作和技术支持。使用现有应用程序，追踪和解决系统中的突发事件和漏洞。

岗位要求：

• 本科及以上学历。
• 两年以上律所或公司法务部门律师助手或法律助理经验，在知识产权/法律文件处理和相关沟通方面担负重要责任。
• 具备知识产权相关知识。
• 能够适应沟通和编辑方面的任务。
• 良好的英文口头和书面表达能力。
• 具有服务意识，能通过日常的技术支持工作和客户培训，将自己的知识和方法远程传递或当场传达给客户。
• 会韩语优先。

IP Specialist/ Sales Support

This position is intended to provide Intellectual Property, technology and support to sales team and clients based in Shanghai.

Key Responsibilities:

• Maintain and support current client
• Interact with sales, R&D and administration teams.
• Participate in testing sessions prior to new releases and intervene within certain specific aspects.
• Documentation
• Online training or directly with clients
• Help marketing and communication team with various IP activities such as organization of patent committee meetings, IP trainings, professional seminars, business conferences, etc. and administer relevant communications
• Customer services management ; incoming calls, helpdesk, operational and technical support. Apply existing procedure in order to solve incidents, use of the bug tracker.

Basic Qualifications:

• Bachelor or above.
• 2+ years experience as a paralegal or legal assistant in a law firm or corporate law department with significant responsibility in managing IP/legal files and related communications.
• Knowledge of IP (Patents).
• Ease in communicating and editorial tasks.
• Excellent oral and written English skills.
• Service minded and able to transfer your know how remotely to the client or on site within the framework of daily support or trainings involving the use of our tools.
• Korean language speaker is preferred.

上班地址：世纪大道